CAPS Remote Services + Self-Help Material in the context of Coronavirus

Dear HSU Family,

We are in uncharted territory (at least in my lifetime) with our rapidly changing societal response to Coronavirus.  In Humboldt county, and at HSU, there has been a lot of effort to respond responsibly to this virus and do what we can to reduce the spread.  President Jackson announced on 3/17/20 some campus changes toward this end.  Campus services, like CAPS, that can be offered remotely will be moving in this direction.  Starting 3/23/20, CAPS will be offering services remotely by phone and Zoom (video conferencing).  If you are a current client of the center, we will contact you personally about this change and learn of your preference for Zoom or phone.  If you are an HSU student and are new to our service, or are not currently a client of the center, and would like to schedule a session with a therapist, please email us at and provide your name and phone number and we will call you back.  If you are in acute distress and need to speak with a counselor immediately call our main line at 707.826.3236 and hold the line until you are transferred to a counselor.  (Staff and faculty, please know that you can contact EAP services for support.)

In person services at CAPS are suspended for the remainder of the semester.  This includes drop-in support groups, therapy groups, and in-person workshops.  Some group services may continue in the Zoom (videoconferencing) format.  If you are in a group, your therapist will be in touch.  Please also check our website for new groups and workshops related to Coping with the Stress of Coronavirus.  These will be starting soon.

We are a strong community and we will help each other get through this.  The CAPS team is here for you.

My best, Jennifer Sanford, CAPS Director

Instructions on HOW TO ZOOM:

You will be sent a link from your therapist before your scheduled appointment. Before joining a Zoom meeting on a computer or mobile device, please download the Zoom app from Zoom at the HSU Download Center, Google Play store or the Apple store. Otherwise you will be prompted to download and install Zoom when you click a join link. You can also join a test meeting to familiarize yourself with Zoom.  Please make sure you log in a few minutes early. To join a meeting:

  1. Open your email and click on the link provided. 
  2. A box will pop up prompting you to open Zoom. If you have already downloaded the app, it will take you to a pop up that asks you to please wait for the host to start the meeting. If you haven’t yet downloaded Zoom, then you will be prompted to download the software. This takes only a few moments. The app gives you the option to test your computer audio and adjust your settings while you wait for your therapist.
  • If you are participating in a group meeting, please delete your last name from the name information that will appear with your video.
  • Once the host has started the meeting, you will be connected to your therapist. Make sure that the video is enabled so that you can see each other and that the computer audio is turned on. If you will be using the phone (instead of computer audio) to speak with the therapist make sure that you use the call in number provided with the Zoom invite.
  • For those who would like further instruction, click on this link for a: one minute tutorial on how to join a Zoom meeting 
  • Some things to do before your appointment

    Please make sure that you have a secure, confidential space to use that will be free from interruptions or intrusions. Be prepared to provide your therapist with your location at the time of the appointment [this is required for legal purposes].  Keep in mind that if you are using the computer audio, others may be able to hear your conversation. Have headphones available if you need to use them.  In particular, if you are participating in a group, and others in your environment could overhear conversations, we ask that you please use headphones or earphones to be protective of the confidentiality of other group members.  Please have your phone near in case the Zoom meeting gets "glitchy" due to software or internet issues.  Your therapist will call you if such circumstances arise.

    Please check your email and health portal for messages from your therapist

    There may be forms in the health portal that you need to complete before your appointment. At the beginning of the teletherapy process, we ask that everyone read and sign the Telehealth Consent Form (which will be sent to you through the Health Portal).  Anytime you have a secure message or form from your CAPS therapist, you will get an email telling you to check your Health Portal.

    For Information and Resources