CAPS Remote Services + Self-Help Material in the context of Coronavirus

rays through clouds

Dear HSU Family,

Coronavirus has shaken our world and this has required a great deal of clear and creative thinking, flexibility, and adaptation.  On 3/23/20, CAPS began offering counseling and other services remotely by phone and Zoom (video conferencing), and maintained these operations through the 20/21 academic year.  Now, moving into Fall of 2021, CAPS will be offering a "hybrid model."  For your safety and the safety of our clinicians, most ongoing counseling sessions and groups will continue to be offered by Zoom, although limited services will also be offered in person (utilizing masks).  If you are an HSU student and would like to schedule a session with a therapist, please contact us by calling us at 707.826.3236 or sending an email to (be sure to provide your name and phone number and we will call you back).  We will talk with you about your options.  If you are in acute distress and need to speak with a counselor immediately, even after-hours, call our main line at 707.826.3236 and hold the line until you are transferred to a counselor.  (Staff and faculty, please know that you can contact EAP services for support.)

Note: We have a broad array of groups and workshops that are being offered in the Zoom (videoconferencing) format.  We also offer an "Ecotherapy" group that is in person and outdoors.

Here is a LINK to our current Remote Group Offerings.  Check back frequently for new additions.

The CAPS team is here for you.

My best, Jennifer Sanford, CAPS Director

Instructions on HOW TO ZOOM:

You will be sent a link from through your HSU Health Portal about an hour before your scheduled appointment.  Just go to the portal and click the link to join the session. Before joining a Zoom meeting on a computer or mobile device, please download the Zoom app from Zoom at the HSU Download Center, Google Play store or the Apple store. Otherwise you will be prompted to download and install Zoom when you click a join link. You can also join a test meeting to familiarize yourself with Zoom.  Please make sure you log in a few minutes early. To join a meeting:

  1. Open your email and click on the link provided. 
  2. A box will pop up prompting you to open Zoom. If you have already downloaded the app, it will take you to a pop up that asks you to please wait for the host to start the meeting. If you haven’t yet downloaded Zoom, then you will be prompted to download the software. This takes only a few moments. The app gives you the option to test your computer audio and adjust your settings while you wait for your therapist.
  • If you are participating in a group meeting, please delete your last name from the name information that will appear with your video.
  • Once the host has started the meeting, you will be connected to your therapist. Make sure that the video is enabled so that you can see each other and that the computer audio is turned on. If you will be using the phone (instead of computer audio) to speak with the therapist make sure that you use the call in number provided with the Zoom invite.
  • For those who would like further instruction, click on this link for a: one minute tutorial on how to join a Zoom meeting and/or check out these instructions from the Center for Teaching and Learning.
  • Some things to do before your appointment

    Please make sure that you have a secure, confidential space to use that will be free from interruptions or intrusions. Be prepared to provide your therapist with your location at the time of the appointment [this is required for legal purposes].  Keep in mind that if you are using the computer audio, others may be able to hear your conversation. Have headphones available if you need to use them.  In particular, if you are participating in a group, and others in your environment could overhear conversations, we ask that you please use headphones or earphones to be protective of the confidentiality of other group members.  Please have your phone near in case the Zoom meeting gets "glitchy" due to software or internet issues.  Your therapist will call you if such circumstances arise.

    Please check your email and health portal for messages from your therapist

    There may be forms in the health portal that you need to complete before your appointment. You should complete these forms well before your appointment so that your therapist has time to review them.  If you are new to CAPS in the current academic year, please allow for up to 30 minutes to complete forms.  Whether you are a new or established client, at the beginning of the teletherapy process, we ask that everyone read and sign the Telehealth Consent Form (which will be sent to you through the Health Portal).  All new forms will show up in the "My Forms" tab.  Anytime you have a secure message or form from your CAPS therapist, you will get an email telling you to check your Health Portal.  This is what it looks like (simply click the link to get to the portal):

    portal message email example

    You can also go to the portal anytime (unassociated from an email link) by following these steps:

    1. Sign into HSU’s MyHumboldt page.
    2. Once in, go to the very bottom of the page. You will see the A-Z index, a directory of HSU departments, services, and other important information. Click “H”.
    3. Scroll down to “Health Portal.”
    4. Click on “Health Portal.”
    5. Once in your Health Portal, you will see the drop-down menus, including “My Forms” where you will access the forms you need to complete before your appointment.

    Information and Resources


    Lisa Turay, CAPS therapist, "Grounding Techniques in this time of COVID-19"

    Grounding Techniques

    F.A.C.E C.O.V.I.D

    FACE COVID – How To Respond Effectively To The Corona Crisis