TimelyCare: Expanded Telehealth for Humboldt Students

Student Health and Wellbeing Services (SWHS) has partnered with a telehealth service called TimelyCare to broaden our reach. This means medical and mental health services are available no matter where you live within the U.S. and extend into the periods when Humboldt's SHWS are closed, particularly helpful during long winter and summer breaks.

What services does TimelyCare provide?

  • 24/7 TalkNow Support (Unlimited on demand emotional support)

  • Psychiatry (upon referral from a SHWS provider)

  • Medical Services (on demand and scheduled)

  • Health Coaching

  • Group Sessions in Guided Meditation and Yoga & Workshops

  • Peer Community Support

 

How do I access TimelyCare Services?

Go to timelycare.com/calpolyhumboldt to register with your name and school email address. This will enable you to then schedule visits from any web-enabled device, smartphone, laptop, or desktop. Download the TimelyCare app to your smartphone by scanning the QR code below or search for TimelyCare in the Google Play or Apple's App Store.

QR code for TimelyCare app

 

When should I use TimelyCare for Mental Health?

  • For 24/7, on-demand emotional support, anytime day or night.

  • For acute mental health needs when CAPS is closed during holidays and school breaks.  

Sharing your Feedback about your experience with TimelyCare

Sharing your Feedback about your experience with TimelyCare

Giving Feedback to TimelyCare:

    • Clients may, with or without knowledge of staff, initiate a complaint or grievance directly by contacting the Customer Support Team through phone: 833-484-6359, chat or email: help@timely.md. 

    • The TimelyCare Quality Assurance Program Manager and/or their designee, will review and, as appropriate, resolve or facilitate resolution of complaints regarding the quality of patient care or services received within the system. It is the policy of TimelyCare to respond in a timely and thorough manner to any complaint or grievance made against the organization. Patient feedback, including complaints or grievances, are reviewed for opportunities for improvements and trends that may have led or could lead to a particular situation.

Giving Feedback to CAPS regarding TimelyCare:

    • We would love to hear your feedback.  Please share your thoughts by:

Contacting Dr. Elizabeth McCallion, CAPS Director, directly at eam162@humboldt.edu.

What does all of this mean?

What does all of this mean?

Whether you're under the weather, anxious or overwhelmed, you can talk to a mental health professional from your smartphone or any web-enabled device (through secure video visits or telephone) ANYTIME.

What is the cost?

What is the cost?

The service is offered at no cost to our students. Regularly enrolled students are eligible.

How do the two services coordinate care?

How do the two services coordinate care?

If you meet with a TalkNow provider and it is determined that additional mental health support is needed, they will refer you back to CAPS for additional support. Your providers at CAPS will have documentation of your TalkNow visits so that we can provide well coordinated integrated care.